Last Updated: September 2026
At Hetvi Creation, we carefully check products before dispatch. We accept returns or exchanges only in cases where the customer receives a wrong product or a damaged/defective product.
1. Eligible Returns
A return or exchange may be accepted if:
- You received a product that is different from what you ordered.
- The product arrived damaged or defective.
- The product has a genuine manufacturing defect.
Products must be unused and in their original condition, with original packaging and tags where applicable.
2. Non-Returnable Situations
We do not accept returns or exchanges for:
- Change of mind
- Wrong size selected by the customer
- Colour preference or minor colour variation due to screen settings
- Products that have been used, washed, altered or damaged after delivery
- Normal wear and tear
- Products without original packaging or tags, where applicable
3. Reporting a Damaged or Wrong Product
Please contact us within 48 hours of delivery if you receive a damaged, defective or wrong product.
For any damage, defect, wrong-product or return/exchange claim, a 360° uncut and continuous opening video of the package is mandatory.
The video must:
- Start before opening the package.
- Clearly show the shipping label and package from all sides.
- Be 360° and uncut, without pauses, edits or cuts.
- Clearly show the product while the package is being opened.
Claims without the required 360° uncut full opening video may not be eligible for return, exchange or refund.
To help us process your request, please provide:
- Order Number
- 360° uncut full opening video
- Clear photographs of the product, if required
- Photographs of the packaging
- A short description of the issue
We may request additional information if required.
4. Verification
All return or exchange requests are subject to verification by Hetvi Creation.
If the issue is verified as a genuine damaged, defective or wrong-product case, we will provide the applicable replacement, exchange or refund solution.
5. Refunds
If a refund is approved, it will generally be processed through the original payment method used for the order.
The time taken for the refund to reflect in your account may depend on the payment provider or bank.
6. Exchange
Where an exchange is approved, the replacement will be subject to product availability.
If the same product is unavailable, an alternative solution or refund may be offered.
7. Shipping for Approved Returns
For an approved damaged, defective or wrong-product return, Hetvi Creation will provide instructions regarding the return process.
Customers should not send products back without contacting us first.
8. Contact Us
For return or refund assistance, please contact:
Hetvi Creation
Showroom No. 2, Balaji 5 Complex
Opp. Ambika Park, Raiya Road
Rajkot, Gujarat – 360007
India
Phone: 9624000091
Email: info@hetvicreation.in