Last Updated: September 2026
At Hetvi Creation, we aim to process and deliver your orders safely and efficiently across India.
1. Order Processing
Orders are generally processed after successful payment confirmation.
We aim to dispatch orders within 1–3 business days, subject to product availability and order verification.
Orders placed on Sundays or public holidays may be processed on the next business day.
2. Delivery Time
After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.
Remote areas may require additional time.
Delivery timelines are estimates and may be affected by weather, public holidays, courier delays or other circumstances beyond our control.
3. Shipping Address
Please make sure your shipping address, mobile number and pincode are correct at checkout.
Hetvi Creation is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.
4. Order Tracking
Once your order has been dispatched, tracking information may be provided through the order confirmation or shipping update.
You can contact our customer support if you need assistance with your order.
5. Delayed or Undelivered Orders
If your order is delayed beyond the expected delivery period, please contact us with your order number.
We will coordinate with the relevant delivery service to assist you.
6. Damaged Package
If you receive a package that appears damaged or tampered with, please contact us as soon as possible and provide 360 degree uncut video to claim any
7. Contact Us
For shipping-related questions, please contact:
Hetvi Creation
Showroom No. 2, Balaji 5 Complex
Opp. Ambika Park, Raiya Road
Rajkot, Gujarat – 360007
India
Phone: 9624000091
Email: info@hetvicreation.in